FAQ
How soon do your cookies ship out?
We bake every order fresh, just for you. Orders are usually shipped within 1-5 business days. This means your cookies will be shipped within 1 day of being baked. Once your order leaves the Trip Flops Bakery kitchen it will take an additional 2-3 business days to deliver to your door.
Can I place a rush order to get my order sooner?
We aren't able to fast track orders as we fulfill orders in a first come, first served basis. If you need your cookies sooner, they are locally available at Davis Produce on Wilmington Island in Savannah.
How can I see a list of ingredients or allergens in cookies?
Great question! Please click here to see our list of ingredients and allergens.
Can I hold or schedule my order?
We aren't able to hold or schedule an order for a particular day/time. All orders are shipped within 1-5 business days. From there, it depends on your zip code as to when your order will arrive. For more accurate shipping information, please visit our shipping policy. Unfortunately we can not provide an exact delivery date/time, these are guidelines only.
Can I change my order?
It depends. Usually, if you catch us within a few hours of placing the order, we can accommodate a change. Since we fulfill orders as quickly as possible, we cannot always make changes. If your order has already been printed for shipping and filled, we can not make any changes to your order.
How should I store my cookies?
We recommend storing your cookies at room temperature in a cool, dark place. The best before date will be on your package, as well as cookie care instructions inside the box.
Can I choose my flavors?
Each box has been carefully crafted for the perfect tasting experience. At this time, we only offer the flavors listed on the product page. We do not offer custom boxes or flavor swaps, sorry!
I have a nut allergy, can I still eat your cookies?
We bake all of our cookies in an open kitchen where wheat, dairy, eggs, soy, peanuts, and tree nuts are all present. While we do our best to prevent cross contamination, we cannot completely eliminate the risk. If you have a severe allergy we recommend consulting a medical professional before consuming our products.
What is the shelf life of the cookies?
Two weeks – they're baked fresh with no preservatives. If you think it’ll take longer than 2 weeks to consume, we recommend sticking them in the freezer as soon as you receive them. Freezing can keep them fresh for up to one month!
My order is delayed… Help!
If your order is delayed by the carrier but is still arriving within the chosen delivery time frame (shown to you at checkout prior to payment), please allow the time for it to make its journey to you.
If your order is delayed and has not reached you within the estimated delivery date range, please email tripflopsbakery@gmail.com and our friendly team will help!
How do I cancel an order?
As long as your order has not shipped yet, shoot us an email at tripflopsbakery@gmail.com with your order number and request to cancel, and our team will help.
Can I change the shipping address?
If your order has not shipped, please send over the new address to tripflopsbakery@gmail.com so our team can make the change for you.
What’s your return/exchange/refund policy?
We strive to provide our customers with the highest quality and freshest products possible. Due to the perishable nature of our products, we do not offer returns, exchanges, or refunds. We are however committed to addressing any valid concerns regarding the quality, damage, or errors related to your order.
Please contact our team at tripflopsbakery@gmail.com for any further assistance or inquiries.